September 21, 2012

Crappy Customer Service

Filed under: Food — rvchua @ 9:37 am

I suddenly had the craving for McDonald’s iced coffee so we pooled in and ordered delivery. Unfortunately the guy who answered did not know how to take our order. He said there was only vanilla variety but I wanted the plain one. It took me several questions before it became clear that there was no iced coffee available but how in the world did he know when he was based in Manila while we were in Lapu Lapu? He even asked for the nearest landmark near MEPZ2 (we are the landmark!) and how to spell MEPZ2. In the end, we cancelled our order because there were no twister fries available.

I wanted to complain online but the complaint form looked only for walk-in customers.

The only good news is that I managed 200 calories by not having this order push through.


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